Privacy Policy

At FabMakhana, your privacy and trust are extremely important to us. This Privacy Policy explains in detail how we collect, use, store, manage, and protect your personal information when you browse our website, create an account, or make a purchase. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide a smooth shopping experience:

a) Personal Information

Provided voluntarily while placing an order or contacting us:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Address

b) Payment Information

We never store your card details. All payments are processed securely through our trusted payment gateway partners.
We may receive confirmation data such as:

  • Transaction ID

  • Payment status

  • Mode of payment

c) Technical & Automatic Data

Collected automatically through cookies and analytics:

  • IP Address

  • Browser type & version

  • Device information

  • Pages viewed

  • Time spent on website

  • Website interaction data

d) Order Information

  • Products purchased

  • Order history

  • Preferences & feedback

  • Communication with customer support

2. How We Use Your Information

Your information is used strictly for service-related purposes. We may use your data to:

a) Process & Deliver Orders

  • Confirm your order

  • Package & ship your items

  • Update you via SMS/email

  • Handle returns, replacements & refunds

b) Customer Support

  • Respond to queries

  • Resolve delivery or payment issues

c) Improve Website Experience

We use analytics to:

  • Enhance page speed

  • Improve navigation

  • Customize product recommendations

  • Prevent fraudulent activities

d) Marketing & Promotions (Only if Opted-In)

We may send you:

  • Exclusive discounts

  • New product launches

  • Festive offers
    You can unsubscribe anytime.

e) Legal & Safety Requirements

To comply with laws, tax audits, fraud detection, and security checks.

3. Sharing of Information

We respect your privacy and never sell or misuse your data.
Your information is shared only with the following:

a) Delivery Partners

To deliver your order accurately.

b) Payment Gateways

To securely verify and process transactions.

c) Service Providers

For website hosting, analytics, and security systems.

d) Legal Authorities

Only if required by law, court order, or for fraud prevention.

4. Data Protection & Security Measures

We take strong precautions to protect your data:

  • SSL-encrypted website (https)

  • Secure payment gateway integrations

  • Encrypted servers and firewalls

  • Restricted internal access to personal data

  • Regular website security audits

  • No storage of card or banking details

Despite these measures, no online platform is 100% secure. However, we continuously update our systems to ensure maximum safety.

5. Your Rights as a Customer

You have complete control over your personal data. You may:

a) Request Access

Ask for details on what information we store about you.

b) Request Correction

Update your personal information anytime.

c) Request Deletion

You may request that we delete your account or personal data (except data legally required for orders/tax purposes).

d) Opt-Out of Marketing

Stop receiving promotional messages with a single click.

e) Disable Cookies

You can control cookies through your browser settings.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve loading speed

  • Analyze site traffic

  • Remember your preferences

  • Provide personalized suggestions

You may disable cookies but certain website features may not work properly.

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