At FabMakhana, we want you to enjoy the freshness and quality of our makhana. If your order arrives with any issue, we are happy to assist you with a return or replacement.

1. Return Eligibility

We accept returns only under the following conditions:

• The product arrived damaged

• The wrong item was delivered

• Packaging was tampered or open at the time of delivery

🔸 Since makhana is a food item, we cannot accept returns once the packet is opened, used, or consumed — unless the issue is proven at the time of delivery.

2. Return Window

You must request a return or replacement within 2 days of receiving your order.
After 2 days, we cannot process return requests due to the perishable nature of the product.

3. Refund & Replacement Process

• Once you submit your request, our team may ask for photos or videos as proof of damage or issue.

• After your return request is approved, the item will be picked up from your address (if applicable).

• Once the returned product is received and inspected, your refund will be processed within 5–7 business days.

• Refunds will be issued to the same payment method used during purchase.

• In eligible cases, you may also choose a replacement instead of a refund.

4. Non-Returnable Situations

We cannot accept returns for:

• Opened or partially consumed packets

• Products damaged after delivery

• Incorrect address provided by the customer

• Delays caused by courier partners (refund not applicable)